Privacy Policy

Effective Date: 23/06/2025

Last Updated:

Company Name: Ride Koraput

Registered Office: Koraput, Odisha, India

Ride Koraput (“we,” “our,” or “us”) respects the privacy of our customers and users. This Privacy Policy outlines how we collect, store, use, disclose, and protect your personal information in accordance with the Information Technology Act, 2000, Indian data privacy rules, and global best practices such as GDPR, wherever applicable.

By using Ride Koraput’s taxi and car rental services, website, application, or interacting with us offline or online, you consent to the collection and use of information in accordance with this Privacy Policy.

1. Scope and Applicability

This policy applies to:

• ➢ Our mobile application and website
• ➢ Phone, WhatsApp, and SMS communications
• ➢ All service interactions including:
• ➢ Airport transfers
• ➢ One-way and round trips
• ➢ Long-distance bookings
• ➢ Wedding and event vehicle rentals
• ➢ Personal car hire
• ➢ Tourist transportation in Odisha, Visakhapatnam, and Chhattisgarh

2. Information We Collect

2.1 Personal Information

We collect the following personal information when you book or register:

• ➢ Full name
• ➢ Phone number
• ➢ Email address
• ➢ Address
• ➢ Government ID (optional, for luxury car rentals or long trips)
• ➢ Payment details (partially masked or tokenized through secure payment gateways)

2.2 Location Information

• ➢ We collect live or approximate location data to assign nearby drivers.
• ➢ Geo-tagging is used during active trips for route optimization and safety.

2.3 Vehicle Use Details

• ➢ Type of service booked (e.g., round trip, local hire, airport transfer)
• ➢ Vehicle preference (e.g., sedan, SUV, wedding cars)
• ➢ Trip duration, destination, start and stop time
• ➢ Driver feedback and ratings

2.4 Device & Technical Information

• ➢ IP address
• ➢ Browser type
• ➢ Device ID and model
• ➢ Operating system
• ➢ Mobile carrier
• ➢ Cookies and analytics information (see Section 6)

3. How We Use Your Information

We use your data for the following purposes:

3.1 Service Delivery

• ➢ Confirm and process your booking
• ➢ Assign drivers and notify you with ride updates
• ➢ Provide real-time tracking

3.2 Customer Support

• ➢ Help resolve issues or complaints
• ➢ Follow up on feedback

3.3 Safety & Legal Obligations

• ➢ Maintain ride history and vehicle logs
• ➢ Address fraud, theft, or unlawful behavior
• ➢ Share data with authorities when required

3.4 Personalisation and Marketing

• ➢ Suggest services based on ride history
• ➢ Send promotional offers (opt-out available)
• ➢ Notify about new features or services

4. Legal Basis of Processing (as per Indian Law and GDPR)

Our legal basis for collecting and processing your data is:

• ➢ Consent: Given explicitly during sign-up or booking
• ➢ Contractual necessity: To provide transportation services
• ➢ Legal compliance: Indian Motor Vehicles Act, GST Act, and local transport norms
• ➢ Legitimate interests: Improve service, fraud prevention, operational safety

5. Information Sharing and Disclosure

5.1 With Our Drivers

We share necessary trip details like:

• ➢ Customer’s name, location, destination
• ➢ Contact number (masked in certain cases)

5.2 With Third-Party Service Providers

We engage third parties for:

• ➢ Payment processing (e.g., Razorpay, Paytm)
• ➢ SMS/email communication tools
• ➢ GPS and vehicle tracking systems These parties are under contractual obligation to protect your data.

5.3 With Government or Law Enforcement

We may share data:

• ➢ On official request
• ➢ To comply with court orders or statutory regulations
• ➢ For accident investigation or FIR purposes

5.4 With Business Partners (Limited)

In rare cases, data may be shared with trusted travel affiliates for:

• ➢ Multi-location bookings
• ➢ Intercity transfer coordination

6. Cookies and Tracking Technologies

Our website and app use:

• ➢ Session cookies: To maintain login state
• ➢ Persistent cookies: For service personalization
• ➢ Analytics cookies: To gather usage data via tools like Google Analytics

You may disable cookies via browser settings; however, it may affect service functionality.

7. Data Storage and Retention

7.1 Storage Location

• ➢ Data is stored on secure, encrypted Indian servers
• ➢ Some analytics data may be processed via GDPR-compliant international servers

7.2 Duration of Retention

We retain your data for:

• ➢ 6 years for billing/tax compliance
• ➢ 1 year for driver assignment logs
• ➢ Until customer requests deletion, if permitted by law

8. Data Security

We employ multiple layers of security:

• ➢ SSL encryption for online transactions
• ➢ Secure data centers with firewalls and access logs
• ➢ Role-based access controls for internal staff
• ➢ Two-factor authentication on driver and admin logins

In case of a data breach, we will notify affected users and appropriate authorities within 72 hours as per compliance norms.

9. Your Rights (User’s/Client's/Passenger’s/ Customer's)

9.1 Right to Access

You may request a copy of your data stored with us.

9.2 Right to Correction

You may request to update or correct inaccurate data.

9.3 Right to Deletion

Upon written request, we will delete your account and associated data unless required to retain for legal compliance.

9.4 Right to Object or Withdraw Consent

You may opt out of marketing communications or revoke app permissions anytime.

10. Children’s Privacy

Ride Koraput does not knowingly collect personal data from children below the age of 18 without parental consent. If such data is accidentally captured, we delete it promptly upon request.

11. Grievance Officer and Contact Information

In accordance with Rule 5(9) of the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data) Rules, 2011, the following is our designated Grievance Officer:

• Email: reservations@ridekoraput.com
• Phone: +917978699965
• Address: 1st Floor, Near Hotel Binod, Kunduli Hatapada, Maliput, Pottangi, Koraput, Odisha - 764036

All concerns related to data privacy, misuse, or breach will be responded to within 15 working days.

12. International Users

If you are accessing Ride Koraput services from outside India (for example, tourists visiting Odisha), you consent to the transfer, storage, and processing of your information in India, where data protection standards may differ from your home jurisdiction.

13. Policy Updates

We may update this Privacy Policy periodically:

• ➢ In response to legal or regulatory changes
• ➢ To reflect new data practices

All changes will be posted on our website and mobile application. Continued use of our services after updates implies your acceptance of the revised policy.

Last Updated:

14. Consent

By using our service, website, or app, you:

• ➢ Expressly consent to the terms outlined in this policy
• ➢ Agree to the collection, use, and sharing of data as described
• ➢ Understand the risks associated with digital transactions and communications

15. Jurisdiction

This policy and your relationship with Ride Koraput are governed under the laws of India. All disputes relating to data privacy will be subject to the exclusive jurisdiction of Koraput District Court, Odisha.

16. Additional Privacy Measures for Specific Services

16.1 Wedding Car Rentals

• ➢ Optional ID proof is collected for insurance and vehicle protection
• ➢ Personal event data (location, duration) is confidential and never shared externally

16.2 Airport Transfers and Cross-State Bookings

For inter-state trips (e.g., to Visakhapatnam or Raipur), customer data may be shared with partnering regional operators under strict confidentiality

16.3 Driver Surveillance

• ➢ GPS tracking is active only during trips
• ➢ Dashcam footage (where installed) is retained for 7 days for safety verification

17. Opt-Out and Data Preferences

You can:

• ➢ Opt out of promotional messages by replying “STOP”
• ➢ Disable location permissions via your mobile device
• ➢ Delete your account by emailing support@ridekoraput.com

18. Third-Party Links

Our website/app may contain links to third-party platforms like tourism sites, hotel aggregators, or local event partners. We are not responsible for their privacy policies. We encourage you to review their terms before sharing personal information.

Conclusion

At Ride Koraput, we are committed to providing safe, personalised, and respectful transport services across Odisha and its surrounding regions. Your privacy is critical to us, and we will always strive to protect it using transparent policies and modern data governance practices.