Terms and Conditions

Effective Date: 23/06/2025

Last Updated:

Company Name: Ride Koraput

Registered Office: Koraput, Odisha, India

This Terms and Conditions document (“Agreement”) governs the use of services provided by Ride Koraput, a taxi service and car rental company based in Koraput, Odisha. By booking or using our services, you (“Customer” or “User”) agree to comply with and be legally bound by the following terms.

1. Definitions

• ➢ Company/We/Us: Refers to Ride Koraput.
• ➢ Customer/You/User: Individual or entity availing Ride Koraput services.
• ➢ Driver/Chauffeur: A licensed individual employed or contracted by Ride Koraput to operate vehicles.
• ➢ Booking: A confirmed request for transport or rental service.
• ➢ Service: Refers to point-to-point travel, hourly rental, outstation trips, or custom itineraries provided by Ride Koraput.

2. Booking & Cancellation Policy

2.1 Booking Confirmation

• ➢ Bookings must be made through our official website, app, or customer support.
• ➢ Confirmation is subject to availability.
• ➢ Customers must provide accurate pickup/drop-off details.

2.2 Cancellation

• ➢ For all Kind of Rides: If a client makes an advance payment for a booking and later cancels the trip for any reason, the advance amount will be non-refundable.
• ➢ This policy ensures the reservation of resources and operational readiness dedicated to the client’s booking.
• ➢ Outstation Trips: 50% charge for cancellation within 12 hours of pickup.
• ➢ No-Show: Full fare will be charged if the customer fails to appear without prior notice.

3. Fare Structure and Payments

3.1 Fare Components

Fares may include:

• ➢ Base fare
• ➢ Distance and time charges
• ➢ Toll charges
• ➢ Parking fees
• ➢ Driver allowances (for long or overnight trips)

3.2 Payment Modes

• ➢ Online payment (UPI, Credit/Debit Cards, Net Banking)
• ➢ Cash payment to driver
• ➢ Wallet integrations (as applicable)

3.3 Invoicing

Invoices are auto-generated post-completion of ride and shared via SMS/email.

4. User Conduct and Responsibilities

4.1 Customer Obligations

• ➢ Ensure accurate address and contact information.
• ➢ Maintain respectful behavior with drivers.
• ➢ Avoid carrying prohibited items (e.g., drugs, weapons).
• ➢ Ensure all co-passengers follow basic decency norms.

4.2 Alcohol and Smoking

Smoking or consumption of alcohol inside vehicles is strictly prohibited.

4.3 Damages

Customer will be held liable for any damage caused to the vehicle due to negligent or intentional acts.

5. Driver Conduct and Company Responsibility

5.1 Background Checks

All drivers are:

• ➢ Verified with valid commercial driving licenses
• ➢ Background-checked via Odisha Police and local RTO
• ➢ Trained in safe and courteous driving, CPR, and basic first-aid

5.2 Driver Behavior

Drivers are prohibited from:

• ➢ Consuming alcohol during duty
• ➢ Harassing or misbehaving with passengers
• ➢ Using mobile phones while driving (except hands-free navigation)

6. Safety and Traffic Regulations

6.1 Compliance with Motor Vehicle Act, 1988

Ride Koraput strictly adheres to the Indian Motor Vehicles Act, 1988 and all its subsequent amendments. Key compliance includes:

• ➢ Vehicles with valid commercial registration and permits
• ➢ Use of seatbelts by all passengers
• ➢ Adherence to local traffic signal systems
• ➢ Banning of honking in silent zones

6.2 Seat Belt Norms

Drivers and passengers must wear seatbelts on highways and city roads.

6.3 Overspeeding and Rash Driving

Drivers must not exceed speed limits:

• ➢ Urban: 50 km/h
• ➢ National Highways: 80–100 km/h (depending on category)

Penalties will be applicable for violations

7. Highway & Outstation Travel Norms

7.1 National Highway Protocols

All outstation trips comply with:

• ➢ NH Authority regulations on tolls and stops
• ➢ Mandatory rest periods for drivers (30 mins after 4 hrs)
• ➢ Use of hazard lights in fog or extreme weather

7.2 Emergency Situations

In case of breakdowns or accidents:

• ➢ Immediate roadside assistance will be arranged
• ➢ Alternate vehicle will be dispatched, wherever possible
• ➢ Emergency contacts will be notified if provided

8. Data Protection and Privacy

8.1 GDPR Compliance

For international clients, we comply with General Data Protection Regulation (GDPR) standards:

• ➢ Data is collected only with consent
• ➢ Usage limited to ride fulfillment, marketing (opt-in), or legal purposes
• ➢ Right to access, correct, or delete personal data is honored

8.2 Indian Data Protection Laws

For domestic clients:

All data is stored securely on Indian servers as per Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011

No data is shared with third parties except government bodies when legally required

8.3 CCTV and Tracking

Certain vehicles may have onboard dash cams and GPS tracking to ensure safety

Footage/data is only accessed in case of dispute or investigation

9. Service Availability and Limitations

9.1 Service Coverage

We currently operate in:

• ➢ Koraput district (urban and rural)
• ➢ All Tourist Places Nearby Koraput

Whole of Odisha including Bhubaneswar, Jeypore, Rayagada and others, Visakhapatnam Airport (Andhra Pradesh), (Parts of) Chattisgarh Including Raipur Airport (on request basis)

9.2 Force Majeure

We shall not be liable for delays or cancellations due to:

• ➢ Natural disasters
• ➢ Political unrest or curfews
• ➢ Technical failure or road blockages

10. Odisha State Vehicle Hiring Guidelines

10.1 Permits & Registrations

All vehicles are:

• ➢ Registered under Odisha Commercial Transport rules
• ➢ Issued with inter-district or all-India permits based on trip type

10.2 Driver Identification

Every driver carries:

• ➢ A valid Commercial Driving License (CDL)
• ➢ Odisha Labour Department registration (if applicable)
• ➢ Uniform and Ride Koraput ID badge

10.3 Police Verification

All drivers are verified through the Odisha Police “Mo Sarkar” initiative before onboarding.

• ➢ A valid Commercial Driving License (CDL)
• ➢ Odisha Labour Department registration (if applicable)
• ➢ Uniform and Ride Koraput ID badge

11. Liability and Indemnity

11.1 Customer Liability

Customers are liable for:

• ➢ Providing false information
• ➢ Fare evasion or fraud
• ➢ Theft or property damage during ride

11.2 Company Liability

Ride Koraput is not responsible for:

• ➢ Loss of personal belongings in vehicle
• ➢ Delays due to traffic or weather
• ➢ Services availed outside official channels

12. Complaint and Redressal Mechanism

12.1 Reporting Issues

Complaints can be lodged via:

• ➢ Support Phone: +917978699965
• ➢ Email: reservations@ridekoraput.com

12.2 Resolution Timeline

• ➢ Minor issues: within 48 hours
• ➢ Legal issues or disputes: within 15 working days

12.3 Dispute Resolution

Any legal dispute shall be subject to the jurisdiction of Koraput District Court, Odisha.

13. Promotions, Offers, and Vouchers

13.1 Validity

Promotional vouchers and discounts:

• ➢ Are non-transferable
• ➢ Expire as per stated date
• ➢ Cannot be combined unless explicitly allowed

13.2 Abuse of Promotions

Use of fake emails or identities to gain unfair benefits will lead to blacklisting and legal action.

14. Modifications and Termination

14.1 Amendments

Ride Koraput reserves the right to:

• ➢ Modify any clause at any time
• ➢ Notify users through website/app updates

14.2 Termination of Services

We may terminate or suspend access to services for:

• ➢ Breach of these terms
• ➢ Illegal or fraudulent activities
• ➢ Misuse or abuse of our platform

15. Contact and Communication

For questions or concerns related to these Terms and Conditions, please contact:

• Email: reservations@ridekoraput.com
• Phone: +917978699965
• Address: 1st Floor, Near Hotel Binod, Kunduli Hatapada, Maliput, Pottangi, Koraput, Odisha - 764036

Acknowledgment

By using the services of Ride Koraput, you acknowledge that:

• ➢ You have read, understood, and agree to be bound by these terms.
• ➢ Illegal or fraudulent activities
• ➢ You are legally competent and authorized to enter into this agreement.